Support

Questions, problems or ideas? Write to support@capsulebridge.net. We read every message.

Quick help

• The disk does not appear. Make sure the disk is on and on the same network as your device. Capsule Bridge needs it to share files over AFP.
• Wrong password. Use the disk's own password (the one set in AirPort Utility). Re-enter it in the app's settings.
• Photo backup does not run. It needs the Full version, photo permission, and the device on charge at night.
• Restore purchases. Open the app's settings and tap the restore button in the Full version section.

When you write, please tell us your device (Mac, iPhone, iPad or Android), its system version and what you see on the screen.